Return & Refund Policy

Rovava products are personalized canvas orders created from the preview you approve before checkout. Because each order is custom-made, please review your preview, selected size, frame option, and shipping details carefully before payment.

Custom canvas order support

Product pages currently state that custom canvas orders are eligible for support within 30 days when they arrive damaged, defective, incorrect, or materially different from the approved preview.

Damaged, defective, incorrect, or materially different orders

Contact Rovava with your order details and clear photos of the issue. Support will review the order and explain the available next step for the custom canvas.

Changes and cancellations

Contact Rovava as soon as possible if you need to change or cancel an order. Because each canvas is personalized, changes may be limited once the artwork has been approved or production has started.

Preview responsibility

The preview is the main approval step before checkout. Make sure the uploaded photo, selected style, size, and frame option look right before placing the order.

Returns and refunds

Do not send a canvas back before contacting support. Return eligibility, refund timing, and any shipping responsibility depend on the reviewed issue and require confirmation from Rovava support.

Uploaded photos and artwork

Only upload photos you are comfortable using for a custom artwork order and have permission to use. Uploaded photos are used as reference images to create your personalized preview and support the custom order flow.