FAQ
Rovava is a personalized canvas studio. You upload a photo, preview AI artwork before checkout, then order a made-to-order canvas print. This FAQ answers the most common questions in short, direct language you can scan in under a minute.
How Rovava works
Rovava follows a three-step custom canvas flow:
- Upload one clear photo. Use a JPG or PNG with good light and visible faces or pet details.
- Generate a free preview. Review the stylized artwork on screen before you pay. Your first free previews do not require checkout.
- Choose size and frame, then check out. After you approve the preview, select canvas options and complete secure checkout. Each canvas is made to order.
Start on the AI canvas collection, or jump into a product such as the studio style family photo canvas.
Creating your artwork
How does the personalization process work?
Choose a Rovava canvas product, upload one clear photo, pick available style options when shown, then generate a preview. Review that preview before checkout and continue only when the artwork feels right for your order.
What type of canvas artwork does Rovava create?
Rovava creates AI-personalized canvas artwork from customer photos. Current styles cover family, couple, pet memorial, anime, and patriotic portrait themes in the live product collection.
Will the final artwork look exactly like my uploaded photo?
No. Your photo is a likeness reference. The result is a new stylized artwork based on the product style you choose. Always review the on-screen preview before checkout.
Can I preview the artwork before ordering?
Yes. Rovava is built around preview before checkout. Upload your photo, generate the artwork preview, and approve it before secure payment.
Can I request changes?
Review the preview carefully before checkout. If you need a specific adjustment, contact Rovava before placing the order so support can confirm what is possible for your artwork.
Photo upload guidelines
What type of photo should I upload?
Use a clear JPG or PNG with good lighting and visible faces. For pets, choose a photo where markings, fur, eyes, and ears are easy to see. Clearer reference photos usually create stronger previews.
Can I upload more than one person or pet?
Yes. Use a photo that clearly shows the people or pets you want included. The preview follows the visible subjects in the uploaded photo, so avoid cropped faces or hidden details.
How are uploaded photos used?
Uploaded photos are used as reference images to create your personalized preview and support the custom order flow. For a privacy or deletion request, contact support before or after uploading.
Should I upload sensitive photos?
Only upload photos you are comfortable using for a custom artwork order. Avoid sensitive documents, private information, or images you do not have permission to use.
Canvas products and sizes
What canvas sizes are available?
The current customizer includes 8" × 12", 16" × 24", 24" × 36", and 36" × 48" options. Select the size shown on the product page before checkout.
Does the frame appear in the final print?
Frame choices are product finish options such as frameless gallery wrap, white, black, natural oak, or dark oak. Choose the finish in the product customizer before checkout.
Orders, production, and shipping
When do I pay?
Checkout happens after you generate and review your artwork preview. Complete payment only when you are ready to order the custom canvas.
How long does production take?
Each canvas is made to order. Please allow a preparation window of about 1 to 2 business days before transit. Review the Shipping & Delivery page for current processing and delivery guidance.
How is shipping calculated?
Any available shipping cost, delivery option, and address-specific estimate is shown during checkout before payment. Review the Shipping & Delivery page for current delivery guidance.
Can I change or cancel my order?
Contact Rovava as soon as possible if you need to change or cancel an order. Because each canvas is personalized, changes may be limited once the artwork has been approved or production has started.
What happens if my canvas arrives damaged?
Contact Rovava with your order details and clear photos of the issue. The Return & Refund Policy explains support for damaged, defective, incorrect, or materially different custom canvas orders.
Customer support
How can I contact Rovava?
Use the Contact page for help with photo upload, preview questions, order changes, shipping, returns, or damaged items.
Ready to try your own photo? Browse AI canvas styles and generate a free preview.