Privacy Policy

This Privacy Policy describes how Rovava ("Rovava", "we", "us", or "our") collects, protects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from rovava.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of our Services, whether you are a customer, a casual visitor, or any other individual whose information we collect in accordance with this policy.

Please read this Privacy Policy carefully before using our Services.

1. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we safeguard your data.

2. How We Collect and Use Your Personal Information

To deliver our Services and fulfill your orders, we collect personal information from various sources. The specific types of data we gather depend on how you interact with our Site.

Beyond the operations outlined below, we may also use your information to maintain direct communication with you, improve our storefront, meet legal compliance obligations, enforce our Terms of Service, and defend our rights or the rights of our customers.

3. What Personal Information We Collect

"Personal information" refers to any data that identifies, relates to, describes, or can be reasonably linked to you. The categories we collect include:

Information you provide directly to us

• Contact information: Your full name, shipping address, billing address, phone number, and email address.
• Transaction details: Order history, payment confirmations, and details regarding items you have viewed, purchased, or added to your cart.
• Account credentials: Usernames, passwords, and security verification data used to secure your account.
• Customer support records: Any messages or information you choose to include when contacting our support team.
• Uploaded photos: Photos you upload to generate your personalized canvas. These are used solely to create your artwork.

Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, referring URLs, and pages viewed.
• Cookies and similar technologies: Used to keep you signed in, remember cart contents, measure site performance, and improve your experience.

4. How We Use Your Information

• To process, fulfill, and ship your orders.
• To generate and deliver your personalized artwork.
• To provide customer support and respond to inquiries.
• To send transactional emails, such as order and shipping confirmations.
• To detect, prevent, and address fraud, security, or technical issues.
• To comply with legal obligations.
• With your consent, to send marketing communications and offers.

5. Sharing Your Information

We do not sell your personal information. We share information only with trusted service providers who help us operate our Services — including payment processors, shipping carriers, print production partners, email and analytics providers — and only to the extent needed to perform their function. We may also disclose information when required by law or to protect our rights.

6. Your Photos

Photos you upload are used only to generate your personalized artwork and fulfill your order. We do not sell them, and we do not use them for advertising or public display without your permission.

7. Data Retention

We retain personal information for as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at hello@rovava.com.

9. Security

We use industry-standard technical and organizational safeguards to protect your personal information. No method of transmission or storage is 100% secure, but we work continually to protect your data.

10. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Contact Us

Questions about this Privacy Policy or your personal information can be sent to hello@rovava.com.